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FAQ

Everything You Need to Know About Our Booking Engine

Find answers to common questions about our booking engine, features, and how it can help your hotel grow.
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General Questions

Find answers to common questions about our reservation system, from setup to support, and get a clearer understanding of how it works for your hotel.

Question

What is a hotel booking engine?

A hotel booking engine is an online software that allows guests to book rooms directly through a hotel's website or social media pages. It provides real-time availability, pricing, and payment options, streamlining the reservation process both hoteliers and guests.

Question

How does a hotel booking engine work?

A booking engine integrates with a hotel's website and property management system (PMS) to display real-time room availability, prices, and booking options. Guests select their preferred dates, room type, and additional services, then complete the reservation by making a payment or opting to pay at check-in.

Question

Can I integrate the booking engine with my existing hotel website?

Yes, the booking engine can be integrated with your existing hotel website. This integration allows guests to book rooms directly on your website, enhancing the booking process and providing a seamless experience for your guests.


Features & Functionality

Explore the tools and capabilities that make our booking engine efficient and easy to use.

Question

Can guests book multiple rooms in one transaction?

Yes, our booking engines support multi-room bookings in a single transaction, making it convenient for families or group travelers.

Question

Does it support different room types and rates?

Yes, hotels can list multiple room types with varying rates, including standard, deluxe, and suites. The engine also supports different pricing models like refundable and non- refundable rates.

Question

Can I set up special offers, promotions, and discounts?

Yes, you can create promotional offers such as early bird discounts, last-minute deals, long-stay discounts, and promo codes for direct bookings.


Pricing & Payment

Get details on our pricing structure, payment options, and what’s included in your plan.

Question

Can I accept payments online? What payment gateways are supported?

Yes, the booking engine supports secure online payments via multiple payment gateways such as Khalti, eSewa, IMEPay and major credit/debit cards.

Question

How are refunds and cancellations handled?

Refunds and cancellations depend on your hotel's policies. The booking engine can automate refunds based on the cancellation policy set by the hotel.

Question

Can I offer different pricing for direct bookings compared to OTAs?

Yes, you can set special rates and exclusive discounts for direct bookings made through your hotel website, encouraging guests to book directly instead of using third-party


Integration & Compatibility

Learn how our system connects with your existing tools and platforms for seamless operations.

Question

Can the booking engine be integrated with my hotel’s PMS (Property Management System)?

Yes, the booking engine can be integrated with your PMS to synchronize room availability, rates, and guest information for a smooth booking process.

Question

How easy is it to embed the booking engine on my website?

The booking engine can be easily embedded on your website using HTML code or through our API integration. Our support team can assist with the integration process.

Question

Can I connect the booking engine with my hotel's CRM system?

Yes, the booking engine can be integrated with your CRM system to manage guest information, bookings, and communication.


Technical Aspects

Understand the technical requirements, security measures, and performance of our booking engine.

Question

Does the booking engine work on all devices and browsers?

Yes, the booking engine is responsive and compatible with major devices and browsers, ensuring a seamless booking experience for your guests.

Question

How does it handle high traffic and peak booking seasons?

The booking engine is designed to handle high traffic and peak booking seasons. It can scale to accommodate increased demand and ensure a smooth booking process.

Question

Does the booking engine support multiple properties under one account?

Yes, you can manage multiple properties under one account. Each property can have its own settings and bookings.


Report & Analytics

Gain valuable insights with detailed reports and real-time analytics to optimize your hotel's performance.

Question

Does the booking engine provide booking reports and analytics?

Yes, the booking engine provides detailed reports and analytics to help you track performance, occupancy rates, and revenue.

Question

Can I track revenue, occupancy rates, and guest data?

Yes, you can track revenue, occupancy rates, and guest data to make informed decisions for your hotel.

Question

Can I integrate the booking engine with Google Analytics?

Yes, you can integrate the booking engine with Google Analytics to gain insights into your hotel's performance.


Support & Training

Find out how we assist you with setup, troubleshooting, and ongoing training to maximize success.

Question

Do you provide training on how to use the booking engine?

Yes, we provide comprehensive training on how to use the booking engine effectively.

Question

What kind of customer support do you offer?

We offer 24/7 customer support to assist you with any issues or questions you may have.